Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your move, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled move may incur a cancellation fee. We strive to accommodate changes whenever possible to ensure a smooth and flexible moving experience for our customers.
Payment Policy
Payment for our services is due upon completion of the move unless otherwise agreed upon in writing. We accept various forms of payment, including credit/debit cards, cash, and checks. For large moves or special services, a deposit may be required to secure your booking. Please contact us for more details on our payment options and terms.
Damage and Claims Policy
We take great care in handling your belongings. In the unlikely event that any items are damaged during the move, please report the damage to our team immediately. All claims must be submitted in writing within 48 hours of the move. We will assess the claim and work with you to resolve the issue promptly. Our goal is to ensure your complete satisfaction and peace of mind.
Privacy Policy
At Ecua 1 Texas, we respect your privacy and are committed to protecting your personal information. We collect only the necessary information to provide our services and do not share your data with third parties without your consent. For more details on how we handle your information, please review our full privacy policy on our website or contact us directly.
Service Guarantee
Your satisfaction is our priority. We guarantee high-quality moving services and aim to meet and exceed your expectations. If you are not satisfied with any aspect of our service, please let us know immediately. We will take the necessary steps to address your concerns and ensure a positive moving experience.
